FAQ's

Ordering & Delivery:
  • What is your delivery area? I currently offer meal & dessert delivery to most Brisbane postcodes. If your postcode is missing please get in touch.
  • Can I schedule a specific delivery time? While I can’t guarantee exact times due to route optimisation, you can select a delivery time slot at check out and I’ll do my best to ensure your meal delivery arrives at a convenient time.

    Products:

    • What ingredients do you use? I use only the finest and freshest ingredients, with a focus on Australian and seasonal options as much as possible.
    • Do you add any preservatives? While I don’t add any preservatives to my meals - everything is made with real, quality ingredients. However, some ingredients used may already contain preservatives, but I always strive to do my best to avoid or minimise their use.
    • How long do the meals last for? Your delicious meals will last for 3-6 months in the freezer. If you defrost them then please consume within 3 days.
    • How often do you change the menu? As a one-man operation, I’m working hard to develop, test & perfect new dishes. Getting them ready for the menu involves careful testing, ensuring the best flavours & meeting all labelling requirements. I plan to have a core range of meals available all the time which I will keep adding to & expect rotating specials to drop weekly or monthly as I perfect new flavours—good things take time!

    Payments:

    • What payment methods do you accept? I accept Visa & Mastercard. If you prefer to use bank transfer I can also send an invoice, just drop me a message and I will arrange it.

    Additional FAQs:

    • Do you offer gift certificates? Yes! Our gourmet meals & desserts make the perfect gift, and you can purchase gift certificates in various denominations.
    • What is your return policy? Due to the perishable nature of the products, I do not accept returns. However, if you are unhappy with your order for any reason, please contact me directly.
    • Can I visit a physical store? We are an online-only business for now, specialising in gourmet meal & dessert options in Brisbane. Stay tuned for updates on future locations!
    • For any other questions or queries please email me at info@mrpskitchen.com.au and I’ll do my best to assist.